Frequently Asked Questions for After-sale Support
You can check it if the seal ring is fixed properly and then detach the ring and install it to a right place.
If there are any other problems, please contact our customer service by cs@binicare.com.
You can find that if it has low power or if the nozzle tip is blocked. You can recharge the water flosser or replace a new nozzle tip.
If there are any other problems, please contact our customer service by cs@binicare.com.
It may occur when first time use it or left it unused for a long time.
Please add proper amount of water into the place where tips are inserted in, and then insert the tip in. After that, press power button to turn on the device.
If there are any other problems, please contact our customer service by cs@binicare.com.
1.Please check the charging wire and try with a new one if necessary.
2.Please check the adapter and change it if necessary, and the water flosser needs to be charged with 5V-1A adapter.
3.If there is a dead battery, please contact our customer service by cs@binicare.com.
Please check if you meet the problems as follows:
1.If the nozzle tip is blocked, please replace a new one.
2.If the suction valve is dislocated, please keep device on and fill water to the hole where tip inserted into.
If there are any other problems, please contact our customer service by cs@binicare.com.
Please check that if the device has low battery (The device has been idle for more than 3 month). If so, activate the battery by recharging it for 16 hours.
If there are any other problems, please contact our customer service by cs@binicare.com.
Maybe the overheating protection is activated (Continuous use 5 tanks of water with highest pressure), please restart the device after 2 hours.
If there are any other problems, please contact our customer service by cs@binicare.com.
It indicates that the power is low and the device needs to be charged.